Frequently Asked Questions to Service
Do I need an appointment to get service work done?
Yes. Call our Service Department to make an appointment. If you purchased your RV from CampLand, be sure to mention your Priority Service Card number. We are very busy during summer rush season.
What kind of payment do you accept for service work
We accept cash and Visa, Master Charge and Discover Cards. We do not accept out-of-state personal checks. We do accept local personal checks under $300.
It is summer and I am a stranded traveler with a service problem. Can you help me?
Yes, we will try our best to get you back on the road if the problem keeps you from continuing your trip.
I am permanently parked. Can you come to my campground to do service?
Yes, we can come to certain nearby campgrounds if necessary. Call to see if we can service your campground. There will be a trip charge and payment will be required before the work is done. We will schedule warranty work on permanently parked units we sold as quickly as possible, keeping in mind that we are very busy in the summer.
Do you do collision repairs and body work?
Yes, we have trained body technicians with years of experience. We can repair both aluminum and fiberglass RVs – everything from minor repairs to complete re-skinning, sidewall replacement and roof replacement. If the RV is still useable, it is best to delay body work till the off-season.
Can you repair RV's of brands other than the ones you sell?
Yes, we repair most brands, except for warranty work, which must be done by an authorized dealer for that brand.
Do you provide storage for RV's
No, we cannot store RV's due to zoning regulations
I have heard of your winter service plan, what is it?
Basically it is a plan that allows you to leave your RV with us to have service work performed in the off-season, when you are not using it. We do the work as we have time, at discounted labor rates.
When I bought my RV at Camp-Land, I was given a "Priority Service Card". Will I need it to schedule a service appointment?
In the busy, busy summer season, you will need your "Priority Service Card" to get a timely service appointment, ahead of those who do not have one. If you have misplaced it, don't worry. We have you listed in our records and can verify your status as a priority service customer.
